Privacy policy

DUO DUDS PRIVACY POLICY

Last updated: August 15th, 2026

Let's be real: nobody gets excited about a privacy policy.

But they matter, so we kept it honest, plain, and

as painless as possible, because that's how we do things

at Duo Duds.

Duo Duds operates this store and website, including all

the products, features, tools, and services to give you

the best possible shopping experience (the "Services").

We're powered by Shopify, which helps us make that happen.

This Privacy Policy explains how we collect, use, and share

your personal information when you visit our site, make a

purchase, or reach out to us. If anything here conflicts with

our Terms of Service, this Privacy Policy wins when it

comes to your personal information.

By using our site or any of our Services, you're confirming

you've read this Policy and understand how your information

is collected, used, and shared. No fine print. No surprises.

WHAT PERSONAL INFORMATION WE COLLECT

"Personal information" means anything that identifies you

or can reasonably be linked to you. It does not include

anonymous or de-identified data. Here's what we may collect,

depending on how you use our Services:

CONTACT DETAILS

Your name, address, billing and shipping address, phone

number, and email address.

FINANCIAL INFORMATION

Credit/debit card numbers, payment details, transaction

info, and payment confirmation. The stuff that gets your

order from us to you.

ACCOUNT INFORMATION

Your username, password, security questions, preferences,

and settings.

TRANSACTION INFORMATION

Items you view, add to your cart, wishlist, purchase,

return, exchange, or cancel and your order history.

COMMUNICATIONS WITH US

Anything you share when you reach out to us, like a

customer support message. We read every one.

DEVICE INFORMATION

Info about your device, browser, network connection,

IP address, and other unique identifiers.

USAGE INFORMATION

How you interact with and navigate our site what you

click, how long you stay, where you go.

WHERE WE GET YOUR INFORMATION

We collect your personal information from:

· Directly from you when you create an account, browse

our site, make a purchase, or contact us.

· Automatically from your device via cookies and similar

technologies when you use our Services.

· Our service providers third parties we work with to

run our store (think: payment processing, shipping, etc.).

· Partners or other third parties where permitted by law.

HOW WE USE YOUR INFORMATION

We use your information to:

KEEP THE DUDS COMING YOUR WAY

Process your orders, handle payments, arrange shipping,

manage returns and exchanges, remember your preferences,

send order notifications, and generally make sure your

matching shirts arrive at your door. We may also use your

info to improve your shopping experience and recommend

products we think you'll love.

SEND YOU THE GOOD STUFF (MARKETING)

With your permission, we'll send you emails, texts, or

mailers about new drops, promotions, and things we think

your crew will be into including ads based on what

you've browsed or bought. You can opt out anytime.

(More on that below.)

KEEP THINGS SAFE

We use your information to authenticate your account,

keep payments secure, and detect any sketchy, fraudulent,

or unsafe activity. Heads up: keep your login credentials

to yourself. Don't share your password with anyone.

TALK TO YOU LIKE A HUMAN

We use your information to respond to your questions,

handle support requests, and keep our relationship with

you running smoothly.

STAY ON THE RIGHT SIDE OF THE LAW

We may use your information to comply with legal

obligations, respond to law enforcement requests,

and enforce our own terms and policies when needed.

HOW WE SHARE YOUR INFORMATION

We don't sell your vibe or your data for profit.

But in certain situations, we do share your information:

· With Shopify and service providers who help us run the

store: payment processors, shipping carriers, data

storage, customer support, and IT services.

· With marketing partners to serve you relevant ads. We

use Shopify to support personalized advertising based

on your online activity. Those partners follow their

own privacy policies. If you'd rather not have your

data used for targeted ads, you can opt out here:

[Opt-Out Link]

· When you ask us to like when you choose to ship to

an address or connect via a social media integration.

· With our affiliates or within our corporate group.

· In a business transaction (like a merger), to comply

with legal obligations, enforce our terms, or protect

our rights and yours.

OUR RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. That means Shopify

collects and processes certain information about how you

use our site in order to keep things running smoothly

for you. Information you submit may be shared with

Shopify and their third-party partners, who may be

located outside your home country.

We also use some of Shopify's enhanced features, which

pull from your interactions with our store and other

Shopify merchants to improve the Services. When Shopify

processes your data for these purposes, they're

responsible for it, including handling any requests

you make about your rights.

To learn more about how Shopify handles your data:

· Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

· Shopify Privacy Portal:

[Shopify Privacy Portal Link]

THIRD-PARTY LINKS

Our site may include links to third-party websites.

If you click off to another site, that's on them

we don't control their privacy practices and aren't

responsible for what they do with your information.

Check their policies before you share anything.

Anything you post publicly on third-party platforms

(like social media) may be visible to others beyond

what we can control.

KIDS' DATA

Duo Duds is not intended for children under the age

of majority in your jurisdiction, and we don't

knowingly collect personal information from minors.

If you're a parent or guardian and believe your child

has shared information with us, contact us at the

details below and we'll delete it promptly.

We do not knowingly sell or share the personal

information of anyone under 16 years of age.

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SECURITY & HOW LONG WE KEEP YOUR DATA

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We take reasonable steps to protect your information,

but no security system is foolproof, we can't promise

perfect security, and data in transit may not be fully

secure. Please don't send sensitive info over unsecured

channels.

We keep your personal information as long as we need it

to maintain your account, provide our Services, comply

with legal obligations, resolve disputes, or enforce

our policies.

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YOUR RIGHTS & CHOICES

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Depending on where you live, you may have some or all

of the following rights. These aren't absolute in all

cases, but we'll always do our best to respond fairly:

RIGHT TO ACCESS / KNOW

Request access to the personal information we hold

about you.

RIGHT TO DELETE

Ask us to delete personal information we have on file.

RIGHT TO CORRECT

Request corrections to inaccurate information we hold.

RIGHT OF PORTABILITY

Request a copy of your data, or ask us to transfer it

to a third party in certain circumstances.

RIGHT TO OPT OUT OF TARGETED ADVERTISING

Depending on where you live, you may opt out of the

"sale" or "sharing" of your data for targeted ads.

Exercise that right here: [Opt-Out Link]

We also honor the Global Privacy Control (GPC) opt-out

signal. If your browser sends a GPC signal, we'll treat

it as an opt-out request for that device and browser

and for your Shopify account if we can link them.

Learn more: https://globalprivacycontrol.org/

We do not recognize other "Do Not Track" signals.

MANAGING EMAIL PREFERENCES

You can unsubscribe from our marketing emails anytime

using the unsubscribe link in any email we send.

We may still send you transactional emails (like order

confirmations) even if you opt out of marketing.

To exercise any of these rights, contact us using the

details below or visit:

https://privacy.shopify.com/en

We will never discriminate against you for exercising

your rights. We may need to verify your identity first.

If you use an authorized agent to submit a request,

we'll need proof of authorization before proceeding.

We'll respond as required by applicable law.

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COMPLAINTS

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Got a concern about how we're handling your data?

Reach out to us directly using the contact info below.

Depending on where you live, you also have the right

to appeal our decision or file a complaint with your

local data protection authority.

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INTERNATIONAL TRANSFERS

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Your information may be transferred to, stored, or

processed in countries other than where you live.

If we transfer data out of the European Economic Area

or United Kingdom, we'll use recognized mechanisms

like Standard Contractual Clauses or equivalent

contracts as required.

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UPDATES TO THIS POLICY

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We may update this Privacy Policy from time to time

to reflect changes in our practices or for legal or

operational reasons. When we do, we'll update the

"Last updated" date at the top and post the revised

policy here. We'll provide notice as required by law.

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Questions? Want to exercise your rights? Just want to

talk to an actual human?

📧 dtccostore@gmail.com

📬 Duo Duds

3400 COTTAGE WAY, STE G2 #37131
SACRAMENTO, CA 95825

We're real people who actually read our emails.

(We have to we have twins and we're used to keeping track of two things at once.

DuoDuds.com | @duoduds | Find Your Crew. Match the Mood.